The Queensland Government is raising the bar on customer service in its commitment to become a leader in delivering safe, secure online services that are easily accessible and always available for Queenslanders.
Soon there will be one person charged with ensuring Queensland keeps pace with advancing global technology and keeping the needs of Queenslanders and Queensland businesses at the forefront – Australia’s first public sector Chief Customer and Digital Officer.
Minister for Digital Technology Mick de Brenni announced the new role today at the first meeting of the Australian Data and Digital Council meeting, and said it will help position Queensland as a frontrunner in the provision of customer-focussed government services.
“The Queensland Government is placing its customers – the people of Queensland – at the heart of everything we do,” Mr de Brenni said.
“Our customers need to have confidence and trust that we are listening to their needs.
“This new role of Chief Customer and Digital Officer will ensure we will provide assurance at every level of the government’s digital systems, reduce duplication and that we invest in digital projects that meet the needs of Queenslanders.”
Mr de Brenni said a key responsibility of the role will be to lead implementation of customer focused digital transformation to make government services easy to find, access and use.
“Whether it’s accessing concessions or rebates, renewing a driver licence or starting a business, Queenslanders expect it to be easy to do business with their government.
“Importantly, you will still be able to call and talk, or come and see us, if you prefer.”
Mr de Brenni said an additional key responsibility for the Chief Customer and Digital Officer will be to ensure the government is getting the best possible value from its ICT investments.
“The Chief Customer and Digital Officer will make sure we are investing in the right things, at the right time and for the right outcome,” he said.